Compare Jewellers Privacy Policy
Last Updated: 24 April 2025
- Introduction to Our Privacy Policy
Welcome to Compare Jewellers – your trusted source for comparing and discovering the best international jewellers. Your privacy is critically important to us, and we are committed to protecting the personal data of everyone who visits our website. This Privacy Policy is designed to inform you about how we collect, hold, use, disclose and safeguard the information you provide to us during your visit.
By using our service, you’re agreeing to the collection and use of information in accordanceance with this policy. We appreciate your trust in us and promise to handle your data with respect and care, in accordance with this policy.
- Information We Collect
At Compare Jewellers, we focus on understanding how our users interact with our service to continually improve your experience. Therefore, the primary type of personal data we collect is:
Usage Data:
This encompasses a broad range of information regarding how you interact with our website and services. Specifically, this includes:
- Web Logs and Analytics: Information about your visits to and activity on our Compare Jewellers platform, such as your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. We also collect information about your navigation through our website, the pages you viewed, the time spent on those pages, and the links you clicked on.
- Device Information: We gather data regarding the devices you use to access our website, including hardware models, operating system versions, unique device identifiers, and mobile network information. This helps us understand device trends and improve website compatibility.
- Interaction Data: This includes how you use our website, such as the searches you perform, your preferences, feedback, and survey responses. We analyse this data to understand user behaviour and trends, enhance our product offerings, and tailor our marketing strategies.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies (like web beacons and pixels) to track the activity on our service and hold certain information. Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our service.
This Usage Data helps us improve the user experience, identify preferences and trends, enhance website functionality, and ensure relevant content.
Note: While Usage Data is often non-identifying when linked with your personal information (e.g. your name or email), we treat it as personal data and apply appropriate protections. If you provide us with personal information about another individual (such as a friend, family member, or client), you must ensure that you are authorised to do so. You must inform them of this Privacy Policy and ensure that they understand how their information may be used by us. By submitting such information, you confirm that you have obtained all necessary consents or permissions to share it with Compare Jewellers.
Email Collection
We collect your email address when you:
- Sign up to receive newsletters or marketing communications;
- Submit enquiries or request information via our website;
- Participate in surveys, promotions, or other engagement activities;
- Provide consent to receive updates or partner communications.
We use your email address to:
- Respond to enquiries and deliver requested information;
- Send newsletters, service updates, and promotional offers (where you have opted in)
- Provide marketing content that may be relevant to your interests;
- Analyse campaign effectiveness (e.g., open rates, click-throughs).
Your email address will never be sold or disclosed to unauthorised third parties. You may withdraw your consent or opt out of marketing emails at any time by clicking the unsubscribe link included in our communications or by contacting us at [email protected].
- How We Use Your Information
At Compare Jewellers, we use the information we collect — particularly Usage Data — to enhance and personalise your experience. Specifically, we use it for:
- Understanding Customer Preferences: Analysing trends to tailor our services and content.
- Sharing with Affiliates and Partners: We may disclose Usage Data and other relevant personal information to Cullen Jewellery Pty Ltd for the purpose of understanding customer behaviour across platforms, improving user experience, enhancing product offerings, and delivering targeted advertising. These disclosures may include details such as user preferences, browsing history, device information, and engagement metrics. All recipients of this information are required to use it only for the specified purposes and in compliance with applicable privacy laws and this Privacy Policy.
- Personalised Advertising: Cullen Jewellery may use this data to deliver relevant and personalised advertisements based on your activity on our site.
- Analysing Usage Trends: To inform service enhancements and platform improvements.
- Sharing Your Information
We may share your email address with our trusted partner, Cullen Jewellery Pty Ltd, for the purpose of enabling them to deliver relevant and personalised advertising, promotions, and communications, including through platforms such as Meta and Google Ads or email marketing systems. This sharing is carried out in accordance with this Privacy Policy and applicable privacy laws. Cullen Jewellery Pty Ltd may use this data to deliver personalised advertising and promotional content tailored to your browsing behaviour and preferences on Compare Jewellers.
Opting Out:
You can opt out of this type of data sharing and advertising by:
- Adjusting your cookie preferences via our Cookie Settings page, or
- Contact us at [email protected] with the subject line “Opt-Out of Data Sharing”.
- In addition, every direct marketing communication we send will include a clear and simple option for you to opt out of receiving further messages, in accordance with applicable laws.
When sharing information with Cullen Jewellery Pty Ltd, we adhere to strict data protection and privacy standards. We ensure that all shared information is used in a manner consistent with this privacy policy and is protected with commercially acceptable means to prevent unauthorised use, access, or disclosure. All shared data is handled securely and in accordance with this Privacy Policy and applicable data protection laws.
International Data Transfers:
If you are located in Australia, we may disclose your personal information to Cullen Jewellery Pty Ltd, one of our trusted partners, for purposes such as marketing, analytics, and advertising. Cullen Jewellery may use this information in connection with their own accounts on third-party platforms (such as Meta, Google, and email marketing providers), which may store or process data on servers located in countries including the United States, Singapore, and other jurisdictions. This constitutes a disclosure of personal information to overseas recipients under Australian Privacy Principle 8 (APP8). As such, we take reasonable steps to ensure that any overseas processing — whether conducted directly by us or via our partners — complies with the Australian Privacy Principles. These steps include reviewing the privacy practices of third-party service providers, ensuring their data handling aligns with standards equivalent to the APPs, and implementing contractual or technical safeguards where necessary to protect your personal information.
International Transfers for GDPR-covered Users:
If you are located in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, and we transfer your personal data outside of these regions, we implement appropriate safeguards in accordance with the General Data Protection Regulation (GDPR). This includes the use of Standard Contractual Clauses (SCCs) or other legally approved mechanisms to ensure your data remains protected under GDPR-compliant conditions. We only disclose personal information internationally where it is necessary for our services, and we ensure that adequate data protection measures are in place to protect your privacy.
- Data Security
The security of your personal data is paramount. We have implemented comprehensive measures to reduce the risk of accidental loss, unauthorised access, alteration, or disclosure. These include:
- Encryption and Security Protocols: We utilise industry-standard encryption methods and secure communication protocols to protect data transmitted to and from our site. This includes the use of Secure Socket Layer (SSL) technology to ensure that your data is encrypted and secure during transmission.
- Access Controls: We enforce strict access controls and identity verification to restrict access to your personal data to only those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
- Regular Security Assessments: Our systems and security practices are regularly reviewed and updated to tackle new threats and vulnerabilities. This includes conducting regular security assessments and penetration testing to ensure that our defences remain effective against evolving threats.
- Training and Awareness: We are committed to ensuring that our staff is educated and trained in protecting your data. Regular training programs are conducted to enhance awareness and ensure compliance with our data security policies.
While we implement commercially reasonable safeguards to protect your personal data, please be aware that the transmission of information over the Internet is not entirely secure. We cannot guarantee the absolute security of data transmitted to or from our website.
Accordingly, to the fullest extent permitted by law, we disclaim all liability for any loss, unauthorised access, or misuse of data arising from the transmission of information over the internet or any unauthorised access to our systems that is beyond our reasonable control.
- GDPR Privacy Rights (EEA, UK, and Switzerland)
If you are located in the European Economic Area (EEA), the United Kingdom (UK), or Switzerland, your personal data is processed in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.
- Legal Bases for Processing
We collect and process your personal data based on one or more of the following legal bases:
- Your Consent: When you voluntarily provide information or accept cookies.
- Contractual Necessity: To fulfil our obligations to you, such as providing access to the website or processing service requests.
- Legitimate Interests: For purposes such as improving services, marketing (including data sharing with Cullen Jewellery for personalised advertising), fraud prevention, and analytics, provided these interests are not overridden by your rights. Where we rely on legitimate interests, we have conducted a balancing test to ensure that your rights and freedoms are not overridden. You may request further information on this assessment by contacting us.
- Legal Obligation: Where processing is required to comply with laws or regulatory requirements.
- Your GDPR Rights
Under the GDPR, you have the following rights:
- Right of Access – To request confirmation and a copy of the personal data we hold about you.
- Right to Rectification – To request correction of inaccurate or incomplete data.
- Right to Erasure (“Right to be Forgotten”) – To request deletion of your personal data, subject to legal obligations.
- Right to Restriction of Processing – To request the temporary or permanent restriction of our processing of your data.
- Right to Object – To object to our processing of your personal data for direct marketing or other purposes based on legitimate interests.
- Right to Data Portability – To receive a copy of your data in a structured, machine-readable format and to transmit it to another controller.
- Right to Withdraw Consent – To withdraw your consent at any time when processing is based on consent.
- International Data Transfers
As we are based outside the EEA/UK, your data may be transferred to and processed in countries that may not provide the same level of data protection. When doing so, we implement appropriate safeguards, such as Standard Contractual Clauses (SCCs), to ensure that your personal data remains protected in line with GDPR requirements.
- How to Exercise Your Rights
To exercise any of your GDPR rights, please contact us at: [email protected] Subject line: GDPR Data Request. We may request proof of identity before processing your request. We aim to respond within 30 days, in accordance with GDPR.
- Lodging a Complaint
If you believe your data protection rights have been violated, you have the right to lodge a complaint with your local Data Protection Authority (DPA). For UK users, this is the Information Commissioner’s Office (ICO).
- Legal Bases for Processing
- California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These laws grant you greater control over your personal information and how it is collected, used, and shared.
- Categories of Personal Information We Collect
In the past 12 months, we may have collected the following categories of personal information:
- Identifiers: such as IP address, device ID, and cookies
- Internet or Other Electronic Network Activity: including browsing history, interactions with our website, and ad views
- Geolocation Data: if enabled through your device or browser
- Inferences: drawn from your interactions to create a profile about your preferences and interests
We collect this information for the purposes described in Sections 1–3 of this Privacy Policy, including improving our services, personalising your experience, and providing targeted advertising through trusted partners, including Cullen Jewellery.
We do not collect Sensitive Personal Information as defined by the CCPA/CPRA. If this changes, we will update this Privacy Policy accordingly.
- Your California Rights
As a California resident, you have the right to:
- Know the categories and specific pieces of personal information we collect, use, disclose, and “sell” or “share” (as defined under CCPA/CPRA).
- Delete the personal information we have collected about you, subject to certain exceptions.
- Correct inaccurate personal information.
- Opt Out of the “sale” or “sharing” of your personal information for targeted advertising purposes.
- Limit the Use of Sensitive Personal Information, if applicable.
Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA/CPRA rights.
- How to Exercise Your Rights
You may exercise your California privacy rights by:
- Emailing us at [email protected]
- Including “California Privacy Request” in the subject line
- Specifying which rights you are exercising (e.g., access, deletion, correction, opt-out)
We will verify your identity before processing your request and respond within the timeframe required by law (generally within 45 days).
- Sale or Sharing of Personal Information
We may “share” your Usage Data with Cullen Jewellery and other trusted partners for the purpose of delivering personalised advertising. This constitutes “sharing” under California law.
You can opt out of this by:
- Visiting our Cookie Settings page
- Emailing us at [email protected] with the subject line “Do Not Sell or Share My Personal Information”
We honour Global Privacy Control (GPC) signals, where supported by your browser.
- Categories of Personal Information We Collect
- Children’s Policy
At Compare Jewellers, we are committed to protecting the privacy of children. Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from anyone under the age of 16 without appropriate parental or guardian consent.
If we become aware that we have inadvertently received personally identifiable information from a user under the age of 16, we will delete the information from our records.
Furthermore, if a parent or guardian believes that their child has provided us with personal information without their consent, they should contact us immediately at [email protected]. Upon receiving such a notification, we will take immediate steps to ensure that such information is removed from our databases.
It is our policy to adhere to the rules established by applicable laws and regulations regarding children's privacy. We encourage parents and guardians to take an active role in their children's online activities and interests while using our Service or any other online service.
- Data Retention
At Compare Jewellers, we are committed to only retaining your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Retention Period:
- Usage Data: We retain the Usage Data collected for analytical purposes for a time period that is consistent with our need to understand user behaviours, improve our services, and comply with legal obligations. Typically, this period does not exceed 24 months, except in cases where we need to retain information for longer periods due to legal or regulatory requirements.
- Personal Information: For users who register on our website, we maintain your personal information as long as your account is active or as needed to provide you services. Following account deactivation, we may retain your information for a limited time thereafter as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Deletion of Data:
Upon expiration of the data retention periods, your data is securely deleted or anonymised so that it can no longer be linked back to you. We also provide users with the option to delete their accounts at any time. Upon request, we will delete the personal information associated with your account, barring any legal obligations to retain certain data.
Legal Obligations:
In certain jurisdictions, laws may mandate the retention of specific data for a set period. In such cases, we will retain data in accordance with legal requirements and delete it once the legal obligation to retain it has expired.
We regularly review our data retention policies to ensure they comply with applicable laws and regulations and reflect best practices. This review helps ensure that your data is not retained unnecessarily and that we continue to respect your privacy and security.
- Your Legal Rights
Under certain circumstances, you have rights under applicable data protection laws — including the Australian Privacy Act 1988 (Cth) — regarding your personal information. These rights include the ability to:
- Request access to the personal information we hold about you;
- Request correction of any inaccurate, out-of-date, incomplete, or misleading personal information;
- Request erasure or deletion of your information, subject to legal obligations;
- Restrict or object to the processing of your personal information;
- Request the transfer of your personal information to another entity (where applicable);
- Withdraw your consent at any time, where consent is the basis for processing.
We will respond to access or correction requests within a reasonable period and in accordance with our obligations under the Australian Privacy Principles. There are some circumstances in which we are not required to give you access to your personal information. If we refuse your request, we will provide written reasons and outline the options available to you.
To exercise these rights, please contact us at: [email protected].
There is no charge for requesting access to your personal information, but we may require you to meet our reasonable costs in providing you with access (such as photocopying costs or costs for time spent on collating large amounts of material).
Lodging a Complaint:
If you have a concern about how we have handled your personal information, or if you believe we have breached applicable privacy laws (including the Australian Privacy Principles or GDPR), you can contact us directly using the details below. We take all complaints seriously and will endeavour to investigate your concern efficiently, promptly and confidentially.
Please email us at [email protected] with the subject line “Privacy Complaint” and provide a detailed description of your concern.
We will acknowledge your complaint within a reasonable timeframe and aim to respond in writing within 30 calendar days in accordance with our obligations under the Australian Privacy Principles. We will investigate your complaint, having regard to the information you have provided us and any other information which may be available, that could assist us in investigating your complaint, including requesting further information from you.
We will notify you of the outcome of our investigation and any subsequent internal investigation and any actions we may have taken or propose to take with respect to your complaint.
If you are not satisfied with our response, you may approach an independent advisor or escalate the matter to the appropriate regulator:
- For Australian users: Office of the Australian Information Commissioner (OAIC) – www.oaic.gov.au
- For UK users: Information Commissioner’s Office (ICO) – www.ico.org.uk
- For EU users: Your local Data Protection Authority (DPA)
- Cookies
Our website uses cookies to enhance your experience. These include:
- Essential Cookies – Required for core functionality
- Performance & Analytics Cookies – Help us understand site usage
- Functionality Cookies – Remember your preferences
- Targeting & Advertising Cookies – Used to personalise marketing content
We may share cookie-collected data with trusted partners, including Cullen Jewellery, to deliver personalised advertising.
Cookie Preferences:
You can manage your preferences or opt out of non-essential cookies, including those used for advertising, by:
- Visiting our Cookie Settings page
- Emailing [email protected] to request an opt-out
Disabling certain cookies may affect your experience and limit some functionality.
- Links to Other Websites
Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third-party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
- Changes to Our Privacy Policy
Any updates to this policy will be posted here. Please check back periodically to stay informed about how we protect and use your data. You should review our Privacy Policy when you visit our website or provide us with personal information.
- Contact Us
For questions or concerns about this Privacy Policy or your data rights, please contact us: [email protected]
By using Compare Jewellers, you acknowledge and consent to the practices described in this Privacy Policy. This policy is intended to help you understand how your personal information will be collected, used, and protected as you interact with our platform.
While we take reasonable steps to safeguard your personal information and ensure compliance with applicable privacy laws, we cannot guarantee that our systems will be completely secure or immune from unauthorised access.
To the extent permitted by law, we will not be liable to you or to any third party for any loss (including but not limited to consequential loss or loss of profits) or claim arising from our collection, disclosure, management and use of personal information in accordance with this policy. Where liability is not able to be excluded by law, to the extent allowed by law and without limiting your rights under Australian Consumer Law, our liability to you in any circumstances will be limited to re-performance of any services we have provided to you.
We value your trust and remain committed to protecting your privacy.