Frequently Asked Questions

At Compare Jewellers, we primarily focus on lab-grown diamond engagement rings.

We use a detailed process to evaluate jewellers across 80 categories, from ring quality and customer service, to sustainability and post-purchase care. Our reviews combine hands-on testing, thorough research and data collection, and analysis of real customer feedback. For a full breakdown on our we rate and review jewellers, check out our Our Process.

At Compare Jewellers, we value honesty. It underpins everything we do. Our team conducts thorough research and assess jewellers across a wide range of criteria to determine their overall ratings. Our comprehensive rubric guides our evaluations and ensures every jeweller is rated fairly.

Our team also analyses customer feedback to provide real-life insights into each jeweller's performance, and we include a selection of these reviews on our website for your reference.

We understand that buying an engagement is a significant decision. We genuinely want to empower consumers to make informed decisions, and that commitment drives everything we do.

Yes, we rank jewellers on a scale from “Not Recommended” to "Strongly Recommend” , based on how they perform across key criteria. For more info on what our scores mean, visit our Our Process page.

We buy and test rings firsthand to ensure accurate reviews. Our tests go beyond appearances. We unbox and inspect rings under a microscope, then put them through durability tests like drops and claw bending. We even saw through the band to confirm the quality of the metal. Check out our Our Process page for all the details.

Our reviews are designed to help you make an informed decision. Our website is designed to allow you to filter jewellers based on categories that matter most to you, such as sustainability, customer experience and more. You can also use our comparison tools to weigh factors like quality, value, and sustainability, to find the jeweller that best meets your needs.

Yes, we review jewellers from around the world. We analyse international shipping policies, duties and taxes, and servicing options.

We know that companies are constantly changing. If you would like to report an update to the information shown on our website, please contact us at [email protected].

No, we are not paid by jewellers to review them or their rings. At Compare Jewellers, we purchase all the rings we test and review at full price, just like any customer would.