One of the most comprehensive ways to assess the quality of a jeweller’s products is by reading through real customer reviews about how well their rings have held up through everyday wear.
Our dive into Grown Brilliance's ring quality reviews revealed a mix of experiences. Many clients seemed to appreciate the beauty and craftsmanship of their rings, which we found positive to see.
We did, however, find it unfortunate that there were public mentions of stones falling out, crooked settings, and loose stones. It's reassuring to us that no reviews indicated poor metal quality or tarnishing, but the issues with stone settings are something to be aware of in our opinion. We’ve included some reviews for you to have a look at.
In our experience, unboxing the Grown Brilliance ring was underwhelming. Luckily, all of the important documents were in the packaging, including an IGI diamond certificate. However, all of these documents had been simply affixed to the inside of the outer packaging. In our opinion, almost everything had an unpleasant feel and texture, and felt rather cheap. The ring box had lots of dust and lint stuck to it. When we opened the ring box, the ring had fallen out of its position, which we considered to decrease its security throughout the shipping process.
When we assessed the polish prior to conducting our other tests, we were encouraged to see that there was no visible solder join at the base of the shank. However, in our opinion, the rest of the ring left much to be desired. We considered that the tips of the centre stone claws were a little scratchy and needed more polishing, and the same went for the melee stones. The outer bottom of the shank showed some porosity, leading us to determine that it likely needed more of a polish. The side of the shank had a large scratch, a pit, and a bump which may have been due to the porosity. We also noticed that the insides of the melee stone settings weren’t properly pre-polished, and the inside of the shank was slightly underpolished in our opinion.
We were able to gain a deeper understanding of Grown Brilliance’s quality when we examined the rest of the ring. We found that all of the claws sat flush with the centre stone under the microscope, and the culet of the stone was set perfectly centrally. All of the melee stones had a metal cutout from underneath, so that the ring could be cleaned effectively. There was also no sign of cracking anywhere in the metal, which we found encouraging. Unfortunately, the centre stone claws weren’t set completely symmetrically, and there was one claw that looked a lot shorter than the others. The shape of the claw looked uneven, and one side was more flat. However, all of the claws had been cut to perfectly fit the centrestone, enhancing the integrity of the design. When it came to the hidden halo, the top claws looked good, but the bottom ones had been overpolished in our opinion. The melee stones in the gallery had been set well, and there appeared to be enough metal on all of them. However, the melee stones on the band had some bezeling occurring, and the stones looking slightly smaller than their settings as a result. We found the thickness of the band to be consistent and appropriate.
When we rubbed a cloth over the face of the centre stone, none of the fibres of the material caught in the claws, which, in our opinion, is a testament to how they were fitted flush to the stone.
Prior to being dropped ten times from a height of one metre, none of the stones were loose. After five drops, none of them were loosened, but after dropping the ring ten times, the centrestone loosened slightly. This was only visible when prodding it with tweezers. Overall the Grown Brilliance ring scored quite well on this test in comparison to many of the other jewellers.
When we bent back a centre stone claw, no cracking occurred. It looked normal to us, and overall, due to the thickness of the claws, it was quite difficult to bend back. Despite this, the stone came very loose as, in our opinion, it wasn’t sitting properly in the hidden halo.
The band was stamped to confirm the advertised metal type, and when we sawed through the band, we were able to confirm that the metal was solid.
Overall, we found Grown Brilliance’s ring quality to be average, and would advise approaching the jeweller with caution if, after reading this, you think they would suit your needs.
According to our research, we found Grown Brilliance’s overall value to be average when compared to the rest of the jewellers we reviewed. In order to assess the value of a ring, we take into account the price of the ring, the quality, the shipping policy, the cost of repairs and servicing, the cost of resizing, and the cost of duties and taxes. We weight each category accordingly to ensure that our ratings are accurate and reflective of the overall value of a jeweller’s offerings.
When we compared the cost of their rings with the average cost of the other rings we’ve researched, we found Grown Brilliance to be approximately 20% more affordable. Grown Brilliance additionally has an above average shipping policy and duties/taxes policy. Their cleaning and servicing rating is below average, and the quality of their rings appears to be at a lower level than other jewellers, according to customer reviews. Overall, in comparison to the other jewellers we’ve researched, we consider the value of Grown Brilliance’s offerings to be average.
Our 3rd party mystery shopper’s in-store experience with Grown Brilliance seemed to be a positive one. The sales consultant reportedly demonstrated an impressive depth of knowledge about their jewellery, both in-store and online. The mystery shopper shared that professionalism was evident in the consultant’s attire and mannerisms, and that their friendly demeanour made the shopper feel welcome. The shopper reported a lack of pressure to make a purchase and found the consultant's responsiveness to their questions helpful. The greeting process was reportedly smooth, and the overall environment was inviting and professional.
We consider the online communication at Grown Brilliance to be average. Responses to our enquiries were received within a day in most instances, but we noted that some of the responses were vague and didn’t provide more clarity when we followed up with an even clearer question. The booking process for appointments was straightforward and intuitive, with confirmation emails ensuring clarity. However, some clients have reported mixed experiences with communication post-purchase, particularly concerning the organisation of returns and refunds, indicating room for improvement in this area.
We read through a substantial number of reviews that mentioned customer service at Grown Brilliance and found them to be quite mixed. There were many reports that highlighted positive experiences (accompanying ratings of four stars or over), but there were also some that mentioned poor experiences with communication, particularly concerning the organisation of returns and refunds, indicating room for improvement in this area, in our opinion.
Our 3rd party mystery shopper’s in-store appointment experience with Grown Brilliance was reportedly rather positive. The shopper shared that the sales consultant exhibited extensive knowledge about their jewellery, both in-store and online. According to the report, they were professional, friendly, and responsive to the shopper’s questions, providing personalised recommendations without any purchase pressure. The greeting process was smooth, and the consultant's attire and demeanour were professional.
When the mystery shopper visited the Grown Brilliance store, they found it to be impeccably clean, free from rubbish, dust, and personal items of employees. The mystery shopper shared that the Grown Brilliance store was inviting, with a comfortable temperature and a pleasant, though subtle fragrance.
The store’s modern and refined design reportedly created a welcoming environment. The absence of aggressive advertising contributed to a pleasant shopping experience in our opinion. According to the mystery shopper, the layout was intuitive and organised, making it easy to navigate and find what they were looking for. However, the black ceiling made the engagement rings appear darker, meaning that the sales consultant needed to take the shopper outside to view the stones. This is something we consider Grown Brilliance could improve upon.
The mystery shopper reported that the Grown Brilliance store featured a range of approximately 50-100 display items, including various gemstone shapes, metal colours, and ring sizes. The products were reportedly displayed neatly, and the quality was evident, with no scratches or fingerprints on the jewellery. The products the shopper was shown were all real gold/platinum and diamonds, instilling our confidence in the quality of the jewellery that was available.
When the mystery shopper visited Grown Brilliance, they were offered a seat. The temperature was reportedly cool and comfortable, especially because it was a warm day. They found that it was easy to access the store as it was well signed and accurate to Google Maps.
The appointment lasted for just over half an hour, which was a little short in our opinion but was mostly long enough to narrow down the mystery shopper’s desires for the ring. It was held in a somewhat private area. Although they could hear other people in the store, there was reportedly enough space between appointment desks to maintain a comfortable level of privacy.
When the 3rd party mystery shopper visited the Grown Brilliance store, the sales consultant provided extensive educational information about lab-grown diamonds, the 4Cs, and the crafting process for bespoke engagement rings. They also explained the prices of the products and the cost of customisations. There were various educational materials on display, but the consultant didn’t measure the shopper’s ring size.
We found it easy to add an engraving to the custom ring a few days after we had made the purchase. Additionally, the process of changing the ring size a few days after we had made the purchase was straightforward.
Grown Brilliance displayed a CAD through what we considered to be a helpful online portal that had 3 custom product pages. We appreciated this, as it helped us to form a stronger understanding of how the completed ring would look. Despite this, we weren’t sent a video of the ring before it was shipped to us.
Grown Brilliance offered a completion date, which was also the day that the ring was estimated to be shipped. They didn’t offer an estimated delivery date.
The Grown Brilliance website has a minimalistic and consistent colour scheme in our opinion, which we found visually appealing. However, we found the diamond preview videos to have issues with lag, and we considered that the website's responsiveness could be improved. The menu was functional in our opinion, but the process of customisation can be a bit glitchy, especially when choosing a diamond and setting. On mobile, we noted that the website resizes well but still suffers from navigation lag.
In our opinion, the product renders on Grown Brilliance's website are mostly consistent, though there are some inconsistencies in the depiction of metal colours across renders. We consider that lifestyle images and videos provide an accurate representation of what the rings look like in natural light, which likely helps buyers to more easily visualise the product.
Grown Brilliance's website features a variety of educational blogs covering topics like comparing the characteristics of mined diamonds and lab grown diamonds, the 4Cs, finding the right ring size, customisation processes, and the characteristics of different metals and stones. While the content is informative in our opinion, the website copy contains several spelling and grammatical errors. Despite this, we considered the educational resources to be mostly appropriate, albeit colloquial at times.
The booking process for appointments is easy to locate on the website, in our opinion. However, in some instances, buyers need to directly contact the store to set up an appointment. While we found the process to be generally straightforward, there have been occasions when booking confirmation emails haven’t been sent, which could be improved in our opinion.
We found that Grown Brilliance provides clear pricing on their website. The payment process on the Grown Brilliance website is additionally straightforward in our opinion, allowing buyers to easily complete their purchases online. Grown Brilliance accepts all major US credit cards, PayPal, Venmo (on mobile), ApplePay, GooglePay, and bank wire transfers. Financing options are available through Affirm.
At the time of our research, the website had a pop up when navigating away from the site, encouraging visitors to give Grown Brilliance their email and receive a small discount of AU$180 off their first purchase of AU$1,815 or more. Although this may be appealing to some customers, it raises our concerns about whether Grown Brilliance is looking to encourage buyers to make an impulse purchase, or can reveal initially high markups that make discounts seem more significant than they are.
According to our tests, Grown Brilliance has a good rate of response to customer enquiries. Responses to our enquiries were received within a day, and the answers provided were effective at times, but we found this to be relatively inconsistent, even when we asked clear questions.
The booking process is intuitive in our opinion, and customers receive a booking confirmation email. We found it easy to view the next available appointment, and noted that the system handles time zone differences well, ensuring clarity and convenience for international customers.
We read through reviews of Grown Brilliance that mentioned communication and found room for the jeweller to improve in this area. We saw many mixed reports, with some customers praising the effectiveness and promptness of responses, while others experienced poor communication post-purchase, particularly regarding the organisation of returns and refunds.
In our opinion, this inconsistency suggests that there is room for improvement in maintaining reliable communication throughout the client journey, as we consider that any concerns that need addressing when purchasing an engagement ring are often urgent.
Grown Brilliance offers a lifetime manufacturing warranty, which seemingly displays a strong commitment to the quality of their products. A manufacturer’s warranty typically covers defects in materials and workmanship, providing repair or replacement for flaws arising from the manufacturing process, but generally excludes damage from accidents, misuse, normal wear and tear, or unauthorised repairs.
However, the warranty does little in our opinion to describe which manufacturing defects would be covered. Although we enquired, limited information was available. We would recommend reaching out to Grown Brilliance about this before you consider making a purchase from them.
Grown Brilliance offers free ‘change of mind’ returns, and the policies vary depending on where the customer resides. International customers can return their rings within 30 days of shipment for a full refund, provided the products are unworn and include all original documentation and certifications. US customers have similar conditions, but can only return custom special orders for store credit.
In our opinion, the return policy is mostly straightforward and is well outlined on their website, making it easy for customers to understand the conditions under which they can return their purchase.
Grown Brilliance offers one free resize for US customers within 30 days after purchase, with complimentary one-way shipping. They also provide one free resize per year for the lifetime of US orders. Unfortunately, resizing services aren’t available for international orders, which we consider to be a notable limitation for global buyers.
The servicing policies at Grown Brilliance could benefit from more clarity in our opinion. While they do offer repair services at their US facility, customers must cover the shipping costs to send the ring in, though Grown Brilliance will pay for the return shipping. When we enquired, a sales representative confirmed that they don’t offer repairs or servicing for international customers, which we find to be disappointing.
Their lack of a detailed cleaning and servicing policy on the website and the absence of post-purchase care services for international customers indicate areas that could be improved upon in our opinion.
We read through the reviews that described Grown Brilliance’s post-purchase care to further understand how well they carry through on their policies. We found customer reviews on post-purchase care to be quite mixed.
Some customers reported efficient repairs and great communication, while others mentioned poor-quality repairs, receiving the wrong ring after sending it back for servicing, and difficulties in communication regarding post-purchase care matters.
In our opinion, this inconsistency highlights the need for Grown Brilliance to develop a more reliable and transparent post-purchase care process.
When our 3rd party mystery shopper visited Grown Brilliance for an in-person appointment, the sales consultant offered personalised recommendations and thoroughly explained the prices and costs associated with customisations. The consultant also shared extensive educational material regarding lab-grown diamonds, the 4Cs, and the differences between mined and lab-grown diamonds. Signs and materials on display in the store reportedly complemented the verbal information, likely enhancing the mystery shopper’s understanding of the products. Additionally, the consultant explained the crafting process for bespoke engagement rings, which gave helpful insight into what to expect, should the shopper have chosen to go ahead and purchase a custom ring. The only downfall, in our opinion, was that they didn’t measure the shopper’s ring size, missing an important opportunity to gain an accurate understanding of which ring size would fit best, minimising the need for resizing in the future. Despite this, the overall education provided during the appointment seemed excellent.
In our opinion, Grown Brilliance's website features a moderate number of educational blogs covering various topics such as lab-grown vs. mined diamonds, the 4Cs, finding the right ring size, customisation processes, and the characteristics of different metals and stones. While we consider the educational content to be valuable, the website copy contains several spelling and grammatical errors. Despite this, we find that the resources are informative and helpful for buyers looking to learn more about their jewellery options.
According to our 3rd party mystery shopper, the sales consultant provided a detailed explanation of the crafting process for bespoke engagement rings, highlighting the precision and care that goes into creating each piece.
In our opinion, this transparency can help buyers appreciate the craftsmanship involved and builds confidence in the quality of the products.
Grown Brilliance has made claims about their supply chain being carbon neutral. They state that they offset a portion of the greenhouse gas emissions generated from growing, cutting, and polishing the diamonds, as well as manufacturing the jewellery, by purchasing carbon credits and donating to Carbon180. However, the extent of their carbon neutrality isn't clearly specified, leaving ambiguity about their overall environmental impact in our opinion.
We appreciate Grown Brilliance's commitment to sustainability and transparency. They provide a 2023 Sustainability Report formatted across a page on their website, highlighting their sustainability initiatives.
The report details that they exclusively sell lab grown diamonds, which we find excellent to see. Although they don’t invest in making packaging using recycled materials, their packaging is 100% recyclable, which isn’t the best, but is better than simply utilising single-use materials in our opinion.
While they also state that most of their supply chain is carbon neutral, they don’t specify the extent of this.
Grown Brilliance is active in charitable endeavours, supporting organisations like Carbon180, SRMD Love and Care USA, and launching their own Brilliant Impact initiative.
Through partnerships with Charity:Water, Rainforest Trust, and Grid Alternatives, they aim to provide 44 million litres of clean water to communities in need, protect 20,000 acres of tropical rainforest, and fund 80 solar panels for underserved communities.
We consider Grown Brilliance’s commitment to charitable initiatives to be commendable, however, the extent of their support for Carbon180 isn’t clearly defined, which leaves room for more transparency.
Grown Brilliance states on their website that made-to-order rings typically take around two weeks to create, and a sales representative confirmed this timeframe. However, we found that more complex designs or those featuring specialty stones or fancy-coloured diamonds might take longer. Once the design is submitted, it can take up to four days to receive a link to a Computer Aided Design (CAD) that visually depicts the final specifics of the ring. Most items ship within 10 to 12 days after the order is placed, with an estimated ship date provided at purchase. Items are shipped via FedEx 2Day at no additional charge. This production time is much faster than the rest of the jewellers we’ve reviewed, and is something Grown Brilliance can be commended for in our opinion.
You can opt for FedEx Priority Overnight at the checkout for an additional fee. It's important to note that this option only expedites the shipping time, not the production lead time. Given Grown Brilliance’s already efficient production time, the absence of an adequate expediting service isn’t something we’re concerned about.
We found customer reviews about production times to be mixed. While some customers reported accurate manufacturing times, others experienced delays and shifting time frames throughout the production process. In our opinion, this is something to consider before choosing Grown Brilliance. We’ve included some reviews below for you to read through.
In our opinion, Grown Brilliance offers a good range of diamonds, making it relatively easy to find one that matches personal preferences. Although we consider this to be excellent, in our opinion, the process of choosing a diamond is made difficult by the layout, in that there are a few steps in the process of viewing and comparing diamonds on their website. In addition to this, customers must reach out to Grown Brilliance to view diamond certificates, which we consider to not only add a layer of complexity and inconvenience to the process, but also reduce overall trust in the jeweller.
While Grown Brilliance does allow the addition of a hidden halo, other customisation options for settings, such as adjusting the height or claw type, aren’t available online. Customers can mix all stone shapes with all settings directly through the website. They provide options for various metals, including platinum, 18K and 14K white, yellow, and rose gold, which is excellent. Engraving is possible for up to 20 characters, but seeing an example of the finished engraving isn't an option, and band thickness can't be customised online. We consider that the level of customisation available on the Grown Brilliance website is somewhat limited in this sense.
Customising engagement rings on Grown Brilliance's website is generally manageable but could be more intuitive in our opinion, especially when selecting diamonds. We found that the website clearly communicates what can be customised. Grown Brilliance offers a "Truly Custom” 14 Day process, initiated through the website. Customers can upload sketches, images, or descriptions of their desired ring, select diamond shape, carat weight, metal colour, and ring size, and then receive a 360-degree video of the design and a quote within 2-4 days. The Truly Custom process provides you with a direct way to contact representatives about customising a design, but, in our opinion, is still inefficient when compared with other websites that allow you to customise their ring by yourself online.
During our appointment, the sales consultant informed the mystery shopper about the customisation options. They mentioned that if the shopper didn't find anything they liked in-store or online, they could have a ring custom-made. However, specific details about the extent of customisation available weren’t provided.
Grown Brilliance offers a lifetime manufacturing warranty, which covers repairs for any manufacturing faults, with shipping costs also covered. However, the warranty doesn’t include general wear and tear, scratching, trauma, loss of centre stones, improper cleaning and storage, or thinning of prongs due to regular wear. Any third-party repairs or services, including ring resizing, will void the warranty.
In our opinion, the warranty policy is easily accessible on the website, but it does little to describe what the warranty does cover.
Grown Brilliance provides free FedEx 2 Day shipping for all US orders, with a signature required upon delivery. In-stock items ship within one to four business days, while made-to-order items take approximately two weeks to create and then be shipped. International shipping is available via FedEx International Economy, taking approximately 2-5 days depending on the destination. They ship to multiple countries, including Australia, Canada, Denmark, Germany, Italy, Netherlands, New Zealand, Norway, Qatar, Saudi Arabia, Spain, Sweden, Switzerland, and the UK. Pricing on their international websites includes delivery duties and taxes, with free shipping.
We consider it important for a jeweller to cater to the needs of their international customers by clearly communicating duty and tax responsibilities, as well as international shipping and servicing policies. If you would like to know more about how Grown Brilliance takes care of their international customers, please read the International Accessibility section.
Customer reviews on Grown Brilliance’s shipping policy varied in our opinion. We understand that often, shipping is out of the control of a jeweller, however, we still see value in sharing what we’ve found.
Some customers praised the fast and hassle-free delivery, while others reported inconsistent and incorrect delivery dates, highlighting what we consider to be an area for improvement in their shipping processes. In our opinion, this inconsistency is something to consider prior to purchasing a ring from Grown Brilliance.
Grown Brilliance offers a mostly clear and straightforward return policy in our opinion. For international customers, returns are accepted within 30 days from shipment for a full refund, provided the products are unworn and accompanied by all original documentation, including the lab-grown diamond certificate. The website states that US customers have similar conditions, but can only return custom special orders for store credit.
We found that the return policy is mostly well-outlined on their website, providing you with all the necessary information to understand the process and conditions for returns.
Our research found that Grown Brilliance offers international shipping to several countries, including Australia, Canada, Denmark, Germany, Italy, Netherlands, New Zealand, Norway, Qatar, Saudi Arabia, Spain, Sweden, Switzerland, and the UK. We noted that international customers need to select their country from the flag icon on the website to view the appropriate language and currency. Shipping is free, and all pricing includes delivery duties and taxes.
There is no information about international insurance on Grown Brilliance's website. When we enquired, a sales representative confirmed that shipments from Grown Brilliance are not insured. This doesn’t align with the standard of the other jewellers we have reviewed, and is concerning for us given the high value of the product that is being shipped.
All pricing on Grown Brilliance's international websites is Delivery Duty Paid (DDP). For Canada, applicable sales tax for each province is added during checkout. For other international countries, the price displayed includes the relevant sales taxes, which we consider to be effective in ensuring transparency and avoiding unexpected costs for customers.
When we reached out to Grown Brilliance, a sales representative confirmed that they don’t offer resizing or repair services for international customers, except for Canada. In our opinion, this limitation is significant for global customers who may need adjustments or repairs post-purchase, and indicates a need for better international support.
Despite multiple enquiries, Grown Brilliance didn’t answer our questions about local servicing options. This lack of response is concerning to us, and suggests that international customers might face challenges in accessing services for their jewellery. A sales consultant also noted that warranty services are not offered to international customers, except for those in Canada. Combined with the fact that Grown Brilliance doesn’t provide post-purchase care services for international customers apart from Canada, we consider this policy to be inconvenient for all other global customers.
International shipping is free and conducted via FedEx International Economy, taking approximately 2-5 days depending on the destination. In our opinion, this efficient shipping time frame is beneficial for international customers looking for timely delivery.
At the time of our research, Grown Brilliance had an average rating of 4.2 stars on Google, based on 81 reviews. Positive feedback (accompanying ratings of four stars or over) often highlighted the excellent in-store customer service and the beauty of the rings.
We did, however, find some reviews outlining concerns regarding poor communication, inconsistent shipping dates, delayed refunds, and clients having the wrong product sent to them. In our opinion, this mix of reviews highlights the strengths and weaknesses of Grown Brilliance’s services and products, and we’ve included some of the reviews we found here.
When we conducted our research, Grown Brilliance had an average rating of 4.4 stars on Trustpilot, based on nearly 500 reviews. Customers praised the prompt and informative customer service, beautiful rings, effective pricing, and efficient delivery.
However, some negative reviews (accompanying ratings of 2 stars or under) pointed out inconsistent product quality, shipping delays, and difficulties with post-purchase care, including diamond certifications not being sent with packages. In our opinion, this feedback demonstrates an opportunity for James Allen to improve their consistency across the overall customer experience.
We read through quite a few reviews that mentioned customer service at Grown Brilliance and found them to be overwhelmingly positive (accompanying ratings of four stars and over).
Most customer service reviews commended the friendliness, knowledge, and patience of the sales staff who work at Grown Brilliance.
We read through reviews of Grown Brilliance that mentioned communication and found room for the jeweller to improve in this area. While some customers mentioned that they experienced prompt and effective responses, others reported that they faced challenges with post-purchase communication, particularly regarding returns and refunds.
We consider that the quality of communication offered by a jeweller is of primary importance, as any concerns that need addressing when purchasing an engagement ring are often urgent. This is an area for Grown Brilliance to improve in our opinion.
We read through the reviews of Grown Brilliance’s post-purchase care to form an idea of how well Grown Brilliance carries through on their policies. We found that reviews on this were varied, which is concerning.
While some customers reported efficient repairs and good communication, others experienced poor-quality repairs, receiving the wrong ring back after sending it for repairs, and difficulties in communicating with representatives regarding post-purchase matters.
In our opinion, this inconsistency indicates an area where Grown Brilliance could work to improve the customer experience.
When we read through production-related reviews for Grown Brilliance, we found that they again indicated mixed experiences on the part of the customer. Some customers found the manufacturing timeline to be accurate, while others faced delays and shifting time frames throughout the process. We’ve included these reviews for you to have a read through.
Customer reviews for Grown Brilliance regarding shipping were also rather mixed at the time of our research. While we understand that shipping is mostly out of the control of the jeweller, we still see the value in sharing what we’ve found, as it will form part of your experience if you are choosing to make a purchase online.
Some customers praised the fast and hassle-free delivery, while others reported incorrect and inconsistent delivery dates, as well as poor communication and a lack of remorse when customers indicated that they’d been inconvenienced.
In our opinion, clear communication and reliable shipping processes are crucial for a positive customer experience, and you can read below for more information.
When we were researching, employee reviews for Grown Brilliance on Glassdoor were less favourable, with an average rating of 3.2 stars, based on five reviews. Employees mentioned low pay rates and passive-aggressive management with limited jewellery knowledge. On the positive side, employees appreciated the fast growth of the company.
We consider that employee satisfaction is crucial for maintaining high-quality service, and we’ve included some of the reviews below for you to read.
If reading this review has left you wondering where to look next, your're not alone. Read the review on our Top Rated jeweller, Cullen Jewellery - known for exceptional craftsmanship, lab-grown diamonds, and service that goes above and beyond.
%2C%20customer%20service%2C%20product%20quality.png)
%2C%20customer%20service.png)
%2C%20customer%20service.png)
%2C%20customer%20service.png)
%2C%20Communication.png)
%2C%20post-purchase%20care.png)
%2C%20post-purchase%20care.png)
.png)
.png)
.png)
.png)
.png)
%2C%20Shipping%2C%20communication.png)
